1. Looks for solutions 2. Encourages 2 way communication 3. Listens to understand vs. correct 4. Asks questions giving others an opportunity to explain themselves 5. Says “Yes” when appropriate 6. Praises good performance 7. Corrects poor performance 8. Is generally enthusiastic & positive 9. Displays confidence 10. Takes responsibility for his /her actions
38% of communication is translated by HOW vs. WHAT you communicate…..
People will perceive you to be AGGRESSIVE, PASSIVE or ASSERTIVE when you:
Aggressive: 1. Shout & swear 2. Sulk or retract for lengthy periods 3. Attack people personally vs. attack problems 4. Fail to offer thanks or a good word to others for good results 5. Look for faults, rather than solutions
Passive: 1. Can’t say “No” 2. Talk about others while they are not present 3. Avoid conflict 4. Fail to address unacceptable behavior 5. Bribe others to complete their tasks
Rather than be seen as Aggressive or Passive, be seen as Assertive
Assertive: These leaders are: 1. Solution focused 2. Prepared to listen and ask questions 3. Prepared to make decisions based with collaborative discussion 4. Known for giving clear & direct instructions 5. Known to follow up on tasks delegated By Britt Fuller (Corporate Trainer & Life Coach)
What is an AGGRESSIVE, PASSIVE or ASSERTIVE manager / leader?
Aggressive: Someone who only respects their rights, values & objectives
Passive: Someone who only respects the rights, values & objectives of others
Assertive: Someone who equally respects their rights, values & goals, as they respect other’s rights, values & goals! A person who is firm but fair A person who communicates in a direct, honest but appropriate manner.
